Dealing with Employee Attitude: A Strategic Approach for Business Growth

As a business coach in the UK, Jacqui Obeng understands the challenges that arise when managing a growing team. One common issue that many business owners face is dealing with employees who exhibit a challenging attitude. In this blog post, we’ll explore a framework to effectively handle such situations and foster a positive work environment.

Identifying the Problem

When a ‘problem employee’ emerges, it’s essential to approach the situation strategically. These individuals may excel in their roles, but their attitude can disrupt the team and cause frustration. Instead of immediately considering termination or accepting it as an inherent trait, it’s crucial to follow a systematic approach.

1. Focus on Systems First

The first step in addressing attitude-related issues is to evaluate your business systems. A well-structured system can often alleviate behavioral problems. Business owners should ask themselves, “What structural changes can be made in the business to address this problem?” By focusing on the systems in place, you may identify tweaks or integrations that streamline operations and contribute to a healthier work environment.

2. Assess Skills and Training

If the issues persist after addressing the systems, the next area to examine is the skills of the employee. Adequate training and support might be necessary to enhance their capabilities. Sometimes, behavioral concerns stem from a lack of skills or knowledge required for the role. Providing targeted training can be a relatively straightforward solution at this stage.

3. Delve Deeper into Attitudes

Only after evaluating and optimizing systems and addressing skill gaps should the focus shift to attitudes. If the employee’s behavior continues to be problematic despite efforts to improve systems and skills, it may indicate a deeper issue with their attitude. In such cases, it might be necessary to consider parting ways amicably, allowing the employee to find a better-fitting role while ensuring your business maintains a positive and productive environment.


Jacqui Obeng emphasizes the importance of adopting a strategic mindset when dealing with employees exhibiting challenging attitudes. By prioritizing systems and skills before addressing attitudes directly, business owners can often find faster and more effective solutions. Remember, managing your team’s activities and implementing strong leadership can bring about positive changes in attitude and overall team dynamics.

If you would like further insights or assistance in optimizing your business structures, feel free to reach out for a free consultation. Together, we can work towards a more productive and harmonious work environment.

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